{"id":1962,"date":"2026-04-29T11:38:36","date_gmt":"2026-04-29T14:38:36","guid":{"rendered":"https:\/\/seasdih.duquedecaxias.rj.gov.br\/digital\/?page_id=1962"},"modified":"2026-05-18T11:13:34","modified_gmt":"2026-05-18T14:13:34","slug":"ouvidoria","status":"publish","type":"page","link":"https:\/\/seasdih.duquedecaxias.rj.gov.br\/digital\/ouvidoria\/","title":{"rendered":"Ouvidoria"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1962\" class=\"elementor elementor-1962\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29ee0d1 e-con-full e-flex e-con e-parent\" data-id=\"29ee0d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6cc9d04 elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"6cc9d04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/seasdih.duquedecaxias.rj.gov.br\/digital\/wp-content\/uploads\/2026\/04\/Mobile-4.jpg\" class=\"attachment-full size-full wp-image-2005\" alt=\"\" srcset=\"https:\/\/seasdih.duquedecaxias.rj.gov.br\/digital\/wp-content\/uploads\/2026\/04\/Mobile-4.jpg 500w, https:\/\/seasdih.duquedecaxias.rj.gov.br\/digital\/wp-content\/uploads\/2026\/04\/Mobile-4-300x300.jpg 300w, https:\/\/seasdih.duquedecaxias.rj.gov.br\/digital\/wp-content\/uploads\/2026\/04\/Mobile-4-150x150.jpg 150w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43e0af3 elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"43e0af3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1920\" height=\"650\" src=\"https:\/\/seasdih.duquedecaxias.rj.gov.br\/digital\/wp-content\/uploads\/2026\/04\/4-2.jpg\" class=\"attachment-full size-full wp-image-2004\" alt=\"\" srcset=\"https:\/\/seasdih.duquedecaxias.rj.gov.br\/digital\/wp-content\/uploads\/2026\/04\/4-2.jpg 1920w, https:\/\/seasdih.duquedecaxias.rj.gov.br\/digital\/wp-content\/uploads\/2026\/04\/4-2-300x102.jpg 300w, https:\/\/seasdih.duquedecaxias.rj.gov.br\/digital\/wp-content\/uploads\/2026\/04\/4-2-1024x347.jpg 1024w, https:\/\/seasdih.duquedecaxias.rj.gov.br\/digital\/wp-content\/uploads\/2026\/04\/4-2-768x260.jpg 768w, https:\/\/seasdih.duquedecaxias.rj.gov.br\/digital\/wp-content\/uploads\/2026\/04\/4-2-1536x520.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1d4cc45 e-flex e-con-boxed e-con e-parent\" data-id=\"1d4cc45\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-43830bc e-con-full e-flex e-con e-child\" data-id=\"43830bc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3278424 elementor-widget elementor-widget-heading\" data-id=\"3278424\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">OUVIDORIA SETORIAL<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49055aa elementor-widget elementor-widget-text-editor\" data-id=\"49055aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A Ouvidoria Setorial da Secretaria Municipal de Assist\u00eancia Social e Direitos Humanos tem como principal objetivo receber as manifesta\u00e7\u00f5es dos cidad\u00e3os relacionadas aos servi\u00e7os, programas, projetos e atendimentos socioassistenciais ofertados pela Secretaria.<\/p><p>As manifesta\u00e7\u00f5es poder\u00e3o ser classificadas como sugest\u00f5es, elogios, reclama\u00e7\u00f5es, den\u00fancias ou pedidos de informa\u00e7\u00e3o, sendo analisadas e encaminhadas aos setores respons\u00e1veis para as devidas provid\u00eancias. A Ouvidoria acompanha o andamento das demandas e encaminha resposta ao cidad\u00e3o no prazo de at\u00e9 30 (trinta) dias, podendo ser prorrogado, de forma justificada, uma \u00fanica vez, por igual per\u00edodo, conforme legisla\u00e7\u00e3o vigente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-973e28d e-flex e-con-boxed e-con e-parent\" data-id=\"973e28d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a3b2abc e-con-full e-flex e-con e-child\" data-id=\"a3b2abc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-717048b elementor-widget elementor-widget-heading\" data-id=\"717048b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Lei Geral de Prote\u00e7\u00e3o de Dados \u2013 LGPD<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f0ec0e elementor-widget elementor-widget-text-editor\" data-id=\"3f0ec0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Informamos que os dados pessoais fornecidos nesta plataforma receber\u00e3o tratamento em conformidade com a legisla\u00e7\u00e3o aplic\u00e1vel, especialmente com os preceitos da Lei Geral de Prote\u00e7\u00e3o de Dados \u2013 LGPD (Lei Federal n\u00ba 13.709\/2018) e da Lei de Acesso \u00e0 Informa\u00e7\u00e3o \u2013 LAI (Lei Federal n\u00ba 12.527\/2011).<\/p><p>Os dados coletados ser\u00e3o utilizados exclusivamente para identifica\u00e7\u00e3o do titular da manifesta\u00e7\u00e3o, manuten\u00e7\u00e3o de cadastro, acompanhamento dos atendimentos realizados e encaminhamento das solicita\u00e7\u00f5es aos setores competentes. As informa\u00e7\u00f5es tamb\u00e9m poder\u00e3o ser utilizadas para gera\u00e7\u00e3o de estat\u00edsticas e relat\u00f3rios institucionais, sem finalidade diversa da prevista.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cb52e37 e-flex e-con-boxed e-con e-parent\" data-id=\"cb52e37\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9445245 e-con-full e-flex e-con e-child\" data-id=\"9445245\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c9b10c0 elementor-widget elementor-widget-heading\" data-id=\"c9b10c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Sigilo das Informa\u00e7\u00f5es<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb04e28 elementor-widget elementor-widget-text-editor\" data-id=\"bb04e28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Para o registro da manifesta\u00e7\u00e3o, ser\u00e1 necess\u00e1rio o fornecimento de dados pessoais e\/ou informa\u00e7\u00f5es relacionadas \u00e0 demanda apresentada. Esses dados permanecer\u00e3o acess\u00edveis somente \u00e0 Ouvidoria Setorial e aos setores respons\u00e1veis pelo tratamento da manifesta\u00e7\u00e3o, garantindo o sigilo e a prote\u00e7\u00e3o das informa\u00e7\u00f5es prestadas pelo cidad\u00e3o.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6668525 e-flex e-con-boxed e-con e-parent\" data-id=\"6668525\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d349a3e elementor-align-center elementor-widget elementor-widget-button\" data-id=\"d349a3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/duquedecaxias.colab.re\/service\/6837eddb26e94e415161cba7\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Fa\u00e7a sua reclama\u00e7\u00e3o, sugest\u00e3o ou elogio clicando aqui<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>OUVIDORIA SETORIAL A Ouvidoria Setorial da Secretaria Municipal de Assist\u00eancia Social e Direitos Humanos tem como principal objetivo receber as manifesta\u00e7\u00f5es dos cidad\u00e3os relacionadas aos servi\u00e7os, programas, projetos e atendimentos socioassistenciais ofertados pela Secretaria. As manifesta\u00e7\u00f5es poder\u00e3o ser classificadas como sugest\u00f5es, elogios, reclama\u00e7\u00f5es, den\u00fancias ou pedidos de informa\u00e7\u00e3o, sendo analisadas e encaminhadas aos setores respons\u00e1veis [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1962","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/seasdih.duquedecaxias.rj.gov.br\/digital\/wp-json\/wp\/v2\/pages\/1962","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/seasdih.duquedecaxias.rj.gov.br\/digital\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/seasdih.duquedecaxias.rj.gov.br\/digital\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/seasdih.duquedecaxias.rj.gov.br\/digital\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/seasdih.duquedecaxias.rj.gov.br\/digital\/wp-json\/wp\/v2\/comments?post=1962"}],"version-history":[{"count":22,"href":"https:\/\/seasdih.duquedecaxias.rj.gov.br\/digital\/wp-json\/wp\/v2\/pages\/1962\/revisions"}],"predecessor-version":[{"id":2154,"href":"https:\/\/seasdih.duquedecaxias.rj.gov.br\/digital\/wp-json\/wp\/v2\/pages\/1962\/revisions\/2154"}],"wp:attachment":[{"href":"https:\/\/seasdih.duquedecaxias.rj.gov.br\/digital\/wp-json\/wp\/v2\/media?parent=1962"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}